RETURN POLICY/REFUNDS
We do not accept returns or exchanges unless the item you purchased is proven to be defective, which must be proven by the customer. If you receive a defective item, please contact us at hello@horrorpack.com with details of the product and the defect, photos, and any other necessary information and we will make best efforts to determine a workable solution. Upon receipt of the returned product, if necessary, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to items during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@horrorpack.com. For all returns, an RMA (Return Material Authorization) number must be approved and issued by a Horror Pack representative before your order can be returned. Depending on where you live, the time it may take for your return to reach us, or your exchanged product to reach you, may vary.
